Making yourself at home
When you are offered a new home with us, we’ll try and get you settled with as little fuss as possible.
Our leaflet, moving in, which you can view and download, may help you. It contains everything you need to know, and it has a handy list you can use for checking you have done everything you need to.
You might want to visit our quick reference to your tenancy page. When you first sign up for your tenancy, we will always ask you for two weeks rent in advance. Please tell us if you are worried about this.
Leaving your old home
Don’t forget to tell everyone who needs to know that you are moving out, the list could be quite long. Also, don’t forget to take final meter readings for your gas, electricity and water supplies. This is important, as you don't want to be overcharged when you leave. A pre-termination inspection will be arranged with you by a member of staff for a convenient date before you vacate the property.
Your new home
Our staff will advise you of when you will be able to move in to your new home. Once you are in, connecting your utilities is very important, as you don’t want to be left without heating and hot water. If you have your own gas appliances, they must be fitted by a Gas Safe registered engineer. Visit the Gas Safe website to find a list of registered engineers in your area. Make sure you know where the stop taps, fuses and trip switches are. Our staff can help you with this, and with using your heating system.
If you are going to claim Housing Benefit or Supporting People Grant, ask a member of staff for an application form. They can also help you fill it in.
Paying your rent
We will send you a rent payment (swipe) card and a standing order form. You must pay your rent from the start of your tenancy. Even if you are applying for Housing Benefit, you must pay the rent yourself until your claim is set up.
If you decide that you would like to make some improvements to your home, you must get our written permission. There are a number of things we will ask you to agree to before we give you permission, and we have the right to refuse it, although we will not refuse it unreasonably.
We do not provide insurance for your personal items. You will find a contents insurance leaflet in your sign up pack.
When you move into your home, we will visit you and let you have all the information you will need to live happily with us. Thank you for choosing an Accent home.
If you have any questions about moving in or your tenancy, please contact your area management team. Our staff will be pleased to help.