| Anti-social Behaviour Focus Group |
Focuses on improving how we deal with issues of anti-social behaviour. |
Kerry Foster
Telephone: 01276 852917.
Email: kerry.foster@accentpeerless.co.uk
|
| Cleaning monitors |
Residents who feedback on the quality of the cleaning service in our flats. |
Customer services team
Telephone:01276 852900 or
0800 294 2280.
Email: enquiries@accentpeerless.co.uk
|
| Core Group (to be re established) |
Appoints and monitors the performance of our maintenance contractors. |
Geoff Mitchell
Telephone: 01276 852940.
Email: geoff.mitchell@accentpeerless.co.uk
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| Customer Care Focus Group |
Focuses on issues related to improving customer care |
Debbie Pemberton
Telephone: 01276 852925.
Email: debbie.pemberton@accentpeerless.co.ukuk
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| Disability Focus Group ( to be established) |
Housing related issues concerning residents with disabilities |
Anita Blackie
Telephone: 01276 852934.
Email: anita.blackie@accentpeerless.co.uk
|
| Editorial Panel Represents residents’ |
Views on the content of their newsletter, (Housing Headlines), and other publications. |
Anita Blackie
Telephone: 01276 852934.
Email: anita.blackie@accentpeerless.co.uk
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| Estate Inspections |
Residents who join regular estate inspections to raise issues that concern them or their neighbourhoods. |
Housing management team
Telephone: 01276 852900 or
0800 294 2290.
|
| Grounds Maintenance Monitors |
Residents who feedback on the quality of our grounds maintenance service. |
Customer services team
Telephone: 01276 852900 or
0800 294 2280.
Email: enquiries@accentpeerless.co.uk
|
| Leasehold and Shared Owners Panel |
Represents the views of people who have brought their homes, either through right to buy or shared ownership. |
Ben Adebiyi
Telephone: 01276 852 964.
Email: ben.adebiyi@accentpeerless.co.uk
|
| One off focus groups for certain issues and residents’ training |
Focuses on one-off topics and help residents get the training they need to get fully involved.
|
Anita Blackie
Telephone: 01276 852934.
Email: anita.blackie@accentpeerless.co.uk
|
| Questionnaires and surveys |
Various questionnaires and surveys collect residents’ views, ranging from simple feedback on how people found moving into their new homes, or full customer satisfaction surveys. |
Customer services team
Telephone: 01276 852900 or
0800 294 2280.
Email: enquiries@accentpeerless.co.uk
|
| Scrutiny Panel |
Our Scrutiny Penel is made up of residents who examine and comment on the services they receive from us |
Anita Blackie
Telephone: 01276 852934
Email: anita.blackie@accentpeerless.co.uk
|
| Sheltered Housing Grounds Maintenance Group |
Focuses on the issues surrounding the upkeep of gardens and other external communal areas in sheltered courts |
Kay Bowman
Telephone: 01276 852937.
Email: kay.bowman@accentpeerless.co.uk
|
| Sheltered Housing Focus Group |
Focuses on improving the supported housing service for residents needing additional support to maintain their tenancy |
Louise Cox
Telephone: 01276 852974.
Email louise.cox@accentpeerless.co.uk
|
| Tenant Board Members |
Represents the views of residents at board level. |
Nathalie Antoinet
Telephone: 01276 852900.
Email: enquiries@accentpeerless.co.uk
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| Tenancy & Estate Management Focus Group |
To work in partnership with residents to continuously improve the service residents receive. |
Matt Cobb
Telephone: 01276 852912.
Email: matt.cobb@accentpeerless.co.uk
|