Get help with accessibility
We are committed to making every effort to ensure all our services are accessible to everybody. This commitment includes our new website, which has been designed with a number of accessibility features.
The information on this page should help you make changes to your Internet browser and computer to make browsing web pages easier.
The help toolbar
To make our site user-friendly, we have grouped our key accessibility features together on the help toolbar.
The following features can all be accessed from this toolbar.
If you wish to make text bigger or smaller, simply click on the text resize buttons.
If you wish to change the contrast of the site, simply click on the contrast changer buttons.
Have information on the website read out loud to you
Our website is speech enabled with BrowseAloud, a powerful tool that will allow you to have information on pages read out loud. BrowseAloud is free to download and straightforward to use. Just place your mouse pointer on a page and Browsealoud will start reading and highlight the words as they are read out.
To use BrowseAloud you will need to download the software from the BrowseAloud website.
We are pleased to offer the service of translating information on this website, or any Accent publication, into another language. We can also make our information available in Braille, on audio tape, or in large print. If you wish to easily translate information on our website into another language as you browse, we recommend that you use the Translate with live search accelerator feature on the Internet Explorer 8 browser.
To find out more about accelerators, we recommend that you watch the video on accelerators on the Microsoft website.
If you do not have Internet Explorer 8 on your computer, you can download it from the Microsoft website.
Please note that information on the Microsoft translate accelerator tool is to help you understand the information on this website and is intended solely as a convenience to the non-English reading public. We have attempted to provide information on an accurate language translator but, due to the difficulties of translation, slight differences may exist. Thus, we do not accept any liability for the correctness and completeness of translations.
BrowseAloud also features language translation tools.
Finding your way around
Efforts have been made to design this website so it is easy for you to find the information you need. If you are in the residents’ area zone of the website, the A to Z of information or Search feature should help you find what you need. Contact pages are also readily accessible should you need to contract Accent for any reason.
Other ways to make the web easier to use
If you would like more information on the many ways that you can change not only your browser, but also your computer, keyboard and mouse settings to make the web more accessible to you, we recommend that you have a look at My Web My Way.
Weby My Way has been set up by the BBC (British Broadcasting Corporation) and AbilityNet. It has comprehensive and up-to-date information on changing your browser settings for Windows, Mac and Linux users.
Help us to help you
We have tried to make our web site as user-friendly as possible for everybody. However, we are always looking to improve it, and would like to know if there's anything else we can do to make the site better for people with disabilities.
If you find it difficult to use any of our pages, please e-mail us on firstname.lastname@example.org or telephone our communications team on 01274 717 500, and we will make every reasonable effort to either remove the barrier, or provide the information in a more suitable format.