Your neighbourhood and community
We want to make sure we are giving you, your family and your community the best possible service. We work with other agencies and organisations to provide not only good quality housing, but services that help to keep your community safe, clean and happy, and somewhere you want to keep living in.
Visiting your neighbourhood
We regularly hold inspections on all our schemes and estates and invite you to join us on them, and help us identify any problems or areas that need improving.
By getting involved with these, and in other ways, you can help to improve the services in your home, and life in your community. Please visit our Get involved page for more information on how to get involved.
We hope you will enjoy your home and you will be a good neighbour to the people who live near you. The Good Neighbour Charter contains simple points for you to follow to help make your community a great place to live.
Anti Social Behaviour
Your safety, security and the ability for you to have quiet enjoyment of your homes are priorities for us. If these are put at risk by anti-social behaviour, we will work with you and other agencies, like the police, to stop it.
Anti-social behaviour includes noise, nuisance, annoying behaviour, intimidation, anything illegal, using our homes for unlawful purposes, vandalism and litter dumping.
We investigate all reports that are made, and consider all the practical and legal action we can take. If the threat involves harm, the threat of harm, or racial or other harassment, we will act on it as soon as possible, but definitely within 24 hours.
We have a number of ways in which we try to resolve anti-social behaviour. We interview victims and the person behind the anti-social behaviour, provide mediation for the parties involved, and collect and record evidence to build cases. The penalties for the people responsible are severe and could result in them losing their homes.
See the tackling nuisances and anti-social behaviour page to make a report and our Dealing with anti-social behaviour guide for further information on how we tackle it on your behalf.
We undertake regular estate/scheme inspections, involving residents, to identify repairs and landscaping issues. If you would like to get involved with an inspection contact your housing officer.